An AI Enterprise Memory
KNOWLEDGE. AI
Capture, govern, and utilise organisational knowledge
Every organisation runs on what its people know, from how a process really works to why an operational decision was made, or where the right document lives. That is your organisation's memory, the knowledge and experience your people build up over the years. With an ageing workforce, it becomes critical to capture and preserve your enterprise memory today so that employees can always count on finding the right answers quickly.
PROTECT WHAT PEOPLE KNOW
When experienced people retire, move roles, or leave, much of what they know might go with them. Procedures sit in inboxes or tender responses; decisions live in meeting notes, internal documents, or in knowledge developed over time. We help you capture that knowledge while it is still in the building and keep your tagged documents, ingested system records, and newly created Decision Records accessible, secure, and actionable for years to come.
THE SOLUTION
With definiti's proven methodology and expertise, your staff can access years of specialist knowledge at any time, from anywhere.
KNOWLEDGE FOUNDATION
Bringing together your people's knowledge, emails, files, chats, tender responses, decisions, and business data into a secure, governed organisational memory.
AI ACTIVATION
Uses your well-structured knowledge foundation to power human-designed digital assistants and AI agents that deliver trusted, plain-English answers to your people’s questions.
WHERE TO START: PROVEN METHODOLOGY
BUILT ON WELL-MANAGED DATA
As specialists in AI, data analytics, and SharePoint records management, we start with the foundations. We design a secure information architecture in Microsoft 365, migrate your files from network drives, and bring your policies and procedures under document control. We connect your business data into one governed platform and capture the know-how and decisions of your experienced staff. Your sovereign AI, running in your own Azure tenant, then answers questions from all of it, showing each person only what they are authorised to see.
THE BENEFITS
- Value your organisation's IP and know-how.Â
- Faster answers for frontline and office teams.Â
- Less risk when experienced people leave.Â
- Fast-track audit processes.Â
- Minimise business risks and cut the learning curve.Â
- Knowledge protected by the same governance as your AI platform.
READY TO HELP
Whether you are worried about losing key knowledge or want your teams to find answers faster, our team is ready to help.
Get in touch and let us talk about where your organisation's knowledge lives today.
FREQUENTLY ASKED QUESTIONS
What business problem does Knowledge.ai solve?
Your people lose time looking for information or act on outdated or incomplete information because knowledge is spread across documents, systems, and people's heads. For regulated organisations, that also creates compliance risk. Knowledge.ai organises and secures your documents, decisions, and business data, keeps controlled documents current, and gives staff timely access to the right answers when they need them.
How do you address risk, governance, and data sovereignty?
Knowledge.ai is built in your own Azure tenant and answers only from your own content. It follows your existing SharePoint permissions and Microsoft Purview classification and retention rules, and AI activity can be audited. Your data is not used to train AI models.
How does Knowledge.ai fit with our existing AI and data investments?
Knowledge.ai builds on your existing Microsoft 365, data platform, and Azure investments rather than replacing them. Organising and controlling your content also makes your AI tools more accurate because they draw on the same documents and permissions.
What is an Enterprise Memory?
Your enterprise memory brings together the information your organisation relies on: controlled documents, governed business data, and the decisions of experienced staff. Only approved, current content is included, and it is indexed for AI search inside your own environment, so answers come from knowledge you can trust.
What is an ODR?
An Operational Decision Record (ODR) is a structured record of an important business or operational decision, capturing not just what was decided, but why it was decided, who was involved, what evidence informed the decision, and what the expected outcome was.
What is required from our teams to get started?
We begin with a one-hour discovery call or a readiness assessment. We look at where your knowledge lives today, how it is controlled, and who can see it, then recommend the step that gives you the quickest return.