When it comes to the relationship between People and Systems, 'Human Glue' should be eliminated once and for all. Using Software Robots to remove the ‘Human Glue’ across an organisation and augment Knowledge Workers, we can now improve productivity and at the same time increase job satisfaction, all while reducing costs like never before.`
Human Glue
“The more systems we have, the more ‘Human Glue’ we create”.
This is the basis of most process inefficiency. By asking qualified employees to perform mundane and repetitive tasks in front of their computer, we are effectively reducing the meaning of their work and move them into overtime, making employees more like robots.
It is time to “take the robot out of the human” and refocus qualified employees on high value tasks. The solution to delegate these mundane and repetitive tasks, is called Software Robots.
Software Robots
Software Robots is an Intelligent Automation solution that leverages a Robotic Process Automation (RPA) platform with Machine Learning and Cognitive Services capabilities. We “teach” Software Robots to mimic human actions, execute tasks and interact with applications such as Excel and Web Based Core Systems (Payroll, HR, CRM, Finance) just as a human would.
Software Robots can perform tasks and workflows sequentially error-free, nonstop, 24 hours a day, 365 days a year and do the work ten times faster than humans.
It is incredible to see how your organisational job satisfaction can quickly increase when your Software Robots augment clerical, repetitive and mundane parts of a job.
By executing these low value tasks either on demand or automatically, Software Robots have the capacity to positively transform the modern workforce.
Implementing automation that is ethical and responsible has the ability to free up staff and reconfigure job responsibilities in more meaningful and productive ways, resulting in more fulfilled and happier staff.
LJ Launay, Chief Engagement Officer and Innovator at definiti says:
“Measures taken during the pandemic have demonstrated that organisations struggle when Human Glue becomes the barrier to process effectiveness and organisational success. A solution has to be found. Software Robots can create a modern workforce which is more human-centered, giving more time to innovation, continuous improvement and revenue growth.”
Software Robots: A Proven Solution
There are a host of automation tools available to enterprises. However, Software Robots as a solution can be quickly and efficiently deployed because they have a low barrier to integration, are easy to set up and is an effective automation strategy.
With 3+ million Software Robots deployed worldwide, the technology has been integrated into existing infrastructure with ease. Software Robots can prolong the lifespan of aging and legacy infrastructure and address key pain problems by replicating the human glue that currently sticks systems together.
Indeed, we have found that the Software Robot can take care of and handle the following processes with ease:
HR: onboarding, off boarding, request fulfillment
Payroll: data processing, checks and balances
Work Health & Safety: compliance, incident management
Finance: financial transactions, reporting, invoice processing
Sales and Marketing: preparation, CRM inputs and outputs
As definiti’s Head of Intelligent Automation and thought leader, Tony Roupell suggests:
“Software Robots allow us to tactically target human glue steps in a process transformation journey that were previously in the too hard bucket.”
The Benefits of Software Robots
Increase productivity and efficiency
Software Robots perform the tasks and workflows on behalf of multiple employees. By streamlining processes and increasing accuracy, they take on the ‘busy work’. Employees are then freed up to focus on high-value tasks that can’t be automated.
Create an unfair advantage
Software Robots work up to ten time faster than humans. With no need for them to pause, the ability to scale up very quickly offers an improved client experience and a material reduction of costs with cash flow increases. This has not been thought possible by the market until now. It also helps to attract talent to the organisation as the role is now more meaningful and fulfilling.
Keep customer data in-country
Assigning data processing activities to Software Robots helps keep the “know-how” and customer data in-house, improving process control and significantly reducing risks compared to an outsourcing arrangement.
A very fast ROI
Software Robots should automate processes with significant Human Glue. Human Glue is measured by the volume of repetitive tasks and workflows per day or per year. The low costs of the platform combined with our ability to quickly deploy a Proof of Value and validate assumptions before deploying the final solution offer a fast and effective ROI. Harvestable ROI can be measured using our unique rapid VisibleSky™ process effectiveness diagnostic tool and the Software Robots analytics.
Consistent and improved quality
Software Robots perform tasks and workflows in a systematic manner, providing zero-error data handling that improves quality control and consistency. By using people-like system credentials, the solution can create evidence along the way.
Software Robots Adoption
Worldwide Software Robot adoption has been increasing in the last few years. 51% of companies that have invested in Software Robots have fewer than 10 Software Robots deployed.
In the long term, scaling an enterprise’s digital transformation will require the integration of additional technologies beyond Software Robot solutions. Robotic Process Automation is often considered a gateway technology which leads to the subsequent integration of AI, decision modelling, analytics and machine learning.
Machine learning, for example, continues to improve and develop, Le Clair proposes that machine learning algorithms will be fundamental to decision-making processes within businesses. It may, for example, be able to determine whether a task should be sent to a Software Robot or routed to a human for execution.
The Future of Work
It is anticipated that by 2027 the global Software Robot solution (Robotic Process Automation) market will reach USD $10.7 billion in size (Grand View Research, 2020). Intelligent Automation simplifies the growing complexity of business processes, reduces costs and improves operational efficiency, in turn freeing valuable employees from the burden of repetitive tasks.
Craig Le Claire, an analyst with Forrester Research anticipates that as early as 2025, Software Robots will be fundamental to the way we work, with most employees having a personal Software Robots (Craig Le Clair, 2019).
Today, organisations recognise that a hybrid approach, leveraging both human expertise and Intelligent Automation offers innovation and agility.
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Reference:
Craig Le Clair (2019). Invisible robots in the quiet of the night: how AI and automation will restructure the workforce. Cambridge, Mass: Forrester.
